Returns & Refund Policy

At Vyrocló, we want you to be completely satisfied with your purchase. If something is not quite right, we are here to help. Please read our returns and refund policy below.

Key Return Details

Return window: 30 days from the delivery date
Refund processing time: Within 14 days after we receive your return or valid proof of return
Return shipping costs: Free
Restocking fees: None
Exchanges: Accepted

Your Right to Cancel

For most online purchases, you have the legal right to cancel your order within 14 days after the day you receive it, without providing a reason. After notifying us of your decision to cancel, you must return the item within 14 days.

In addition to your statutory cancellation rights, Vyrocló offers an extended 30-day return period, subject to the conditions outlined below.

Nothing in this policy affects your statutory consumer rights.

Return Conditions

To qualify for our extended 30-day return policy, items must:

  • Be returned within 30 days of delivery
  • Be unworn, unused, and unwashed
  • Have all original tags attached
  • Be returned in their original packaging where reasonably possible
  • Show no signs of damage, alteration, perfume, makeup, or wear

Under your statutory cancellation rights, you may inspect an item in the same way you would reasonably inspect it in a physical shop. We may reduce the refund if the item has been handled beyond what is reasonably necessary and its value has been reduced.

How to Initiate a Return

1. Contact Customer Support

Email us at info.vyroclo@gmail.com with:

  • Your full name
  • Your order number
  • The item or items you wish to return
  • The reason for your return

A reason is helpful but is not required when exercising your statutory right to cancel.

Our customer service team will provide you with return instructions, a return form, and the correct return address.

2. Prepare Your Package

Place the item securely in suitable packaging. Include the completed return form and ensure that all original tags and accessories are included.

3. Return Your Package

We will provide instructions for your free return. Please retain your proof of postage or tracking information until your refund has been completed.

Do not return an item to an address shown on the parcel without first contacting us, as this may not be the correct return address.

Refunds

Once we receive and inspect your return, we will notify you by email.

Approved refunds will be issued to the original payment method. We will process the refund without undue delay and no later than 14 days after receiving the returned goods or valid evidence that the goods have been sent back.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Where required under your statutory cancellation rights, we will also refund the cost of the least expensive standard delivery option offered at checkout. Extra costs paid for express, premium, or upgraded delivery are not refundable.

Exchanges

We gladly accept exchanges, subject to availability.

To request an exchange, email info.vyroclo@gmail.com with your order number and the size, colour, or item you would like instead.

The quickest option may be to return the original item for a refund and place a new order.

Damaged, Faulty, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, faulty, or different from what you ordered, contact us at info.vyroclo@gmail.com and include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem

We will resolve the issue at no additional cost to you. Your legal rights regarding faulty, misdescribed, or unsatisfactory goods remain unaffected.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalised or custom-made products
  • Items that cannot be returned for hygiene reasons once opened or unsealed
  • Gift cards
  • Items that have been worn, washed, damaged, or altered after delivery

These exclusions do not apply where an item is faulty, damaged, or not as described.

Contact Us

For questions about returns, exchanges, or refunds, contact:

Email: info.vyroclo@gmail.com